Is your Wi-Fi network acting up? Find out how to fix issues on your own and go back to fully enjoying your Helix experience. Note: Restarting the Gateway may take up to 10 minutes.
The tool will carry out several verifications to assess if the device's connectivity is strong enough to perform what's being asked of it browsing the Web, streaming videos, etc. If a potential connectivity issue is detected, you will receive the relevant troubleshooting tips.
The Helix Fi Gateway should be placed in a central area in your home, preferably somewhere on the ground floor, a few feet up from the ground, and away from any dense materials e. Restart your Gateway frequently to extend its lifespan and improve the quality of your Wi-Fi. Restarting the device allows it to update its software, which improves connectivity and makes the service faster. Do you use a stationary device for bandwidth-heavy activities e.
Hardwire the device to the network with an Ethernet cable to free up your Wi-Fi for other uses, provide a stable connection for stationary devices and improve your system's quality.
For networking equipment you have purchased e. Any specific questions?
Ask it on our forum and see how experts or other users have solved a similar problem. Skip to content. Checking the basics Make sure that your Helix Fi Gateway is properly plugged into the power outlet and that the coaxial cable is plugged into your wall outlet and your devices. Use a few different apps and go to various websites to make sure the problem isn't caused by a specific app or website. Restart your devices. That may be all you need to do to solve the connection issue.
To do so, unplug them, wait a minute and plug them back in. Didn't solve the issue? Restarting the Gateway may solve the issue. Restarting the Helix Fi Gateway manually Unplug the power cable, wait a minute and plug it back in.
Select Restart the Gateway.
Select Restart to confirm. The device will be functional when the power light turns white and is no longer blinking. Troubleshooting a device with Helix Fi Peripherals connected to your Wi-Fi network may be causing connectivity or speed issues.
Select the device you want to troubleshoot. Select the issue. Check that your Gateway and router are in an appropriate location The Helix Fi Gateway should be placed in a central area in your home, preferably somewhere on the ground floor, a few feet up from the ground, and away from any dense materials e.
Restart your devices regularly Restart your Gateway frequently to extend its lifespan and improve the quality of your Wi-Fi.Trane csaa
Hardwire your devices with the Ethernet cable Do you use a stationary device for bandwidth-heavy activities e. Check the factors that may be slowing down the connection Older devices or obsolete operating systems may not have the appropriate capacities for the connection.
Your devices may be too far from your Helix Fi Gateway.Learn about Wi-fi
Some of the programs on your devices may be using a large amount of bandwidth and slowing down your network. This results in being disconnected from your Wi-Fi network, and you will have to reconnect all clients with the default network name SSID and password. Restarting third-party equipment For networking equipment you have purchased e.
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Ask the Community Any specific questions? Contact us From your computer or mobile device, enjoy fast, real-time service!Each router has a number of parameters to configure.
Though in most cases, several of these parameters remain unused, it is still important to check the basic, security and wireless settings. First, to configure your router manually, connect the router to your computer. Note that this section can vary depending on your router model. Select this option. The other options should work with their default values. If these can support UPnP, they will automatically assign ports in the router without modifications on your part.
Example of a Linksys interface. Example of D-Link interface. Changing the password. It is important to choose a secure password of at least eight characters, combining letters and numbers. Carefully write it down. Example of a D-Link interface. If you are using a router that offers a wireless functionality, move on to the section concerning wireless WiFi configuration of your router.
Home support. Connect your modem and router Router localisation Installing your videotron router Connection problems. What is Wi-Fi? Security Security portal Securing your router. How does Internet usage work? What is Internet usage?
Network connection problems Solving email problems. Different wireless frequency bands How to position your wireless router? How does the Wi-Fi signal work?The Helix Fi gateway is an all-in-one product that combines the functions of a modem and a router. It allows you to connect all your wireless devices to the Wifi network at home. For more details on its colours, refer to this chart. Enable you to connect two telephones using a telephone cord for Videotron telephony clients only.
Coming soon. Enable you to physically connect a device to the Internet, off the Wi-Fi network, using an Ethernet cable. Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem.
Skip to content. Your Helix Fi gateway The Helix Fi gateway is an all-in-one product that combines the functions of a modem and a router. Telephone cord inputs 2 Enable you to connect two telephones using a telephone cord for Videotron telephony clients only. Ethernet ports 2 Enable you to physically connect a device to the Internet, off the Wi-Fi network, using an Ethernet cable. Coaxial cable input Enables you to connect the Gateway to a coaxial outlet. Power supply input Enables you to connect the Gateway to a power outlet.
Gateway restart button Enables you to restart the Gateway. Password Default password to connect to your Wi-Fi network for the first time. Status LED. Off The device is powered off. Green 1 blink pattern per second Upstream synchronization. White steady The device is powered on and functional.
Red steady No Internet connectivity synchronization blocked.Managing your wireless network has never been easier or more complete than with the Helix Fi application. Learn more. How to properly configure your Wi-Fi? With Helix, you can manage your Wi-Fi like a pro thanks to its simple, user-friendly options.
Active Time Alerts with Helix Fi. How do I use the Wi-Fi Pods? Browse our troubleshooting articles and videos to find quick and easy fixes to your technical issues.Gif hunt icons
See more. The Helix Fi gateway is an all-in-one product that combines the functions of a modem and a router. It allows you to connect all your wireless devices to the Wifi network at home. How can I find this info? Why are none or only some of my devices showing up in the Helix Fi App's Devices section?Cross validation multinomial naive bayes
If you recently activated your Helix Gateway or modified the Wi-Fi name or passwordmake sure all your wireless devices are connected with the new Wi-Fi name and password. Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem. Skip to content. See our top support articles. How to connect household devices to the Wi-Fi network? How to Troubleshoot your Wi-Fi? Get the most out of your Internet. How to optimize my Wi-Fi network?
Discover the Helix Fi app. How to manage your Internet data consumption? Extend your wireless network with Wi-Fi pods. All the tips and tricks you need.
Browse our troubleshooting articles to find quick and easy fixes to your technical issues.1994 plymouth voyager fuse box location full
Troubleshoot connection problems? How to test my internet speed? Learn how to. Find a solution.Hello I'm trying to figure out what the default password for the helix fi gateway is? I know the page is Go to Solution.
You can absolutely use your own router. The HelixFi app doesn't have that kind of settings. Go to the Videotron. Sign In. The best place for all your technical questions. First steps No thanks. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
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Or Post on the Community. How to login to helix fi gateway? All forum topics Previous Topic Next Topic. Re: How to login to helix fi gateway? Super utilisateur. Unfortunately, unless I miss something, it's impossible to change advanced settings like DNS servers and stuff like that using the app. I would like to be able at least to turn off the Wi-Fi so I can use my own router.
Tags 1. Tags: helix.This customer space was created just for you. You can use it to find any information on your Helix services and billing. When signing in for the first time, you must use the temporary password we gave you when you subscribed to Helix. You will then be able to choose a permanent password.
Attention : The My Account section contains information on your Helix services and equipment. If you want to know your account balance, check your current payment method, view your last invoice PDF file or find useful links to other sections or to your Customer Centre for your phone services if applicablethis section gives you an overview of your Helix account.
This section has everything you need to easily manage your billing and your recent invoices PDF file. You will soon also be able to change your payment preferences here. Check out the Services section for a quick overview of your plan and equipment. It provides information on your Internet access, your TV package and all your Helix equipment, including the associated costs. You can also easily change your channels.
How to browse my Helix account?
This section contains all the personal information associated with your account. You can also check and will soon be able to edit your communication preferences or reset your password in a few clicks:. Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem. Skip to content. Breadcrumb Home Support How to browse my Helix account? How to browse my Helix account?
Signing in is easy: Go to moncompte. Good to know When signing in for the first time, you must use the temporary password we gave you when you subscribed to Helix. Overview If you want to know your account balance, check your current payment method, view your last invoice PDF file or find useful links to other sections or to your Customer Centre for your phone services if applicablethis section gives you an overview of your Helix account.
Services Check out the Services section for a quick overview of your plan and equipment. You can also check and will soon be able to edit your communication preferences or reset your password in a few clicks: In the Password section, simply click Reset my password.Step 1: Open your Web browser and type in the router IP address Step 2: Enter the username admin and password blank by defaultand then click OK or Log in.
Step 1: Make sure the computer you are using is connected to the router with an Ethernet cable. Step 4: In the command prompt, type ipconfig and press Enter. Under this header, find the Default Gateway. The address displayed here should be the address of the router Step 1: With the unit on, insert a paper clip into the hole labelled Reset on the back of the unit. Step 2: Hold the paper clip down for 10 seconds and release.
Step 3: The unit will reboot on its own. Once the WLAN light stops blinking, the unit is reset.
Is this your first visit?
Press Enter. Step 2: The default username is admin and the password field is left blank. Click OK. Step 3: Click the Tools tab and then click Admin on the left.
Step 4: To change the administrative password, enter a new password in the Admin Password section. Step 2: The default password is left blank. Click Log in. Step 3: Click the Status tab at the top of the page to access the Device Info section. Note: When you log in to your router, you will be directed to this page by default.
Step 4: The current firmware version is listed in the General section. This button is the Wi-Fi Protected Setup button. WPS is designed to support Wi-Fi-certified You will not have to create a wireless network name SSID or security key. Note: When you use unconfigured mode, all router settings will be added automatically. There is no need to enable Wireless Network Settings.
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